For Mobile Network Operators (MNOs), eSIM unlocks new ways to attract new customers, elevate satisfaction, and improve brand reputation, all of which can contribute to revenue growth and an increase in brand equity. To remain at the forefront and top-of-mind, Mobile Operators must meet customers where they are and consistently engage with them in meaningful ways.
The customer journey in the mobile consumer industry is rapidly evolving towards a digital landscape, reflecting broader trends across sectors. Traditional practices, such as purchasing SIMcards in-store or waiting for delivery, are being replaced by online, anytime, and near-immediate eSIM activations.
Digital eKYC methods enable self-service enrollment and streamline onboarding experiences. Omnichannel support offers varied communication options beyond costly and inconvenient emails and phone calls, while multi-device plans consolidate services under a single subscription.
These shifts enhance convenience and accessibility, meeting the needs of modern consumers in the digital age. That’s why seamless, fully digital eSIM Onboarding Journeys are becoming an essential component of any Mobile Operator’s future growth strategy.
Mobile Operators are now tasked with navigating the complexities of a diverse range of use cases, an array of device types, exploring value-added eSIM mobile plans, delving into various eSIM sales channels, and integrating a multitude of eSIM activation methods. This is precisely where Valid’s eSIM Onboarding Journeys provides unparalleled value. By empowering MNOs to attract, acquire and retain customers through seamless digital experiences, these journeys streamline the process of downloading, activating, and managing eSIM subscriptions, ensuring convenience for clients and operational efficiency for connectivity providers.
Valid’s eSIM Onboarding Journeys adeptly tackle the eSIM complexities, delivering a flexible solution finely tuned to meet the diverse needs of both Mobile Operators and their customers.
Mobile Network Operators can elevate their customer’s eSIM activation experience directly from their website. With an Individual QR via website, MNOs send their customers a personalized QR code, ensuring a seamless and secure journey tailored exclusively for each user.
Explore public locations using the best and most traditional forms of advertising for your eSIM plans. Explore the adaptability of Generic QR codes in public spaces, allowing Mobile Network Operators (MNOs) to initiate an immediate eSIM profile download or create a personalized journey for their customers. This includes launching a Try-and-Buy (Free Trial) eSIM experience for newcomers through a single QR code.
Facilitate seamless onboarding of customers onto eSIM mobile plans through In-App activation. Provide customers with a fully digital experience by enabling eSIM download and activation directly from your Mobile App. Valid’s SDK seamlessly integrates eSIM management services into the Mobile Operator’s existing Mobile App. Its compatibility with both Android and iOS devices ensures a consistent user experience regardless of the device’s operating system.
Mobile Network Operators can continue to assist customers over traditional channels such as Call Centers, but now delight consumers delivering a seamless and near-immediate connectivity experience through Individual QR via Call Center. No wait times, no hassles!
Simplify eSIM adoption across multiple users with ease. With the Generic QR via website, MNOs can streamline the activation process on their website, using a single QR code for efficient and hassle-free eSIM deployment for all their customers.
For most traditional consumers who prefer to walk-in to one of your physical stores, the Generic QR Code also offers a flexible and adaptable solution to empower your sales agents in assisting consumers to purchase and activate their eSIM subscriptions. Generic QR Code’s great adaptability also enables MNOs to not only track its point-of-sales performance but also configure subscriptions with certain restrictions or capabilities per location.
Facilitate a smooth transition from physical SIMcards to eSIMs with this feature. It simplifies the migration process, ensuring users can upgrade to eSIM technology without any service interruption. This feature supports scenarios where a user loses their device, requiring only a new device for service continuity, as well as transferring a SIM to an eSIM on a different device, including across different operating systems.
Our Universal Link feature provides a seamless and secure way to install eSIM profiles across various operating systems, reducing friction in the user journey. Unlike QR codes, which can be vulnerable to interception, Universal Links offer enhanced security and improved privacy by eliminating the need for additional app downloads. This holistic solution allows users to easily install eSIM profiles directly from links, ensuring smooth and secure eSIM installations regardless of the device being used, making it a versatile alternative for mobile operators.
SM-Connect is Valid’s proprietary cloud-framework layer which makes eSIM Onboarding Journeys possible, adding intrinsic value to our clients’ Remote SIM Provisioning needs.
Beyond eSIM Onboarding Journeys, SM-Connect also empowers Mobile Operators to extend value-added features available in Valid’s solutions to other vendor’s SM-DP+, enhancing their eSIM Management operations through multi-sourcing.
In order to make a significant difference and bring a real benefit to our environment and planet, Valid decided to create, together with Plastic Bank, an environmental compensation program.
Plastic Bank is a social enterprise empowering a regenerative society. They build ethical recycling ecosystems in coastal communities and reprocess the materials for reintroduction into the global supply chain as Social PlasticTM.
Their collectors receive a compensation for the materials they collect which helps them to provide basic family necessities such as groceries, cooking fuel, school tuition, and health insurance.
Their certified blockchain platform secures the entire transaction and provides real-time data visualization – allowing for transparency, traceability, and rapid scalability.
With this goal, Plastic Bank is relying on companies like Valid to support the collection process of the plastic in order to:
Mitigate the impact of many corporations and potentially reduce, offset or decrease the plastic footprint of their operations.
Improve the social and economic situations in different regions of the world by creating job opportunities through plastic waste collection.
Supports environmental stewardship and circular economy.
Avenida de Manoteras, 20
Edificio Tokyo – Planta Baja
28050
Madrid, Spain
67 Ubi Avenue 1,
Starhub Green #06-01
Singapore 408942
Avenida de Manoteras, 20
Edificio Tokyo – Planta Baja
28050
Madrid, Spain
67 Ubi Avenue 1,
Starhub Green #06-01
Singapore 408942