eSIMs Solutions
eSIM Onboarding Journeys

Monetizing eSIM Operations for Connectivity Providers

Empowering Consumer Acquisition and Retention through Seamless eSIM Onboarding Journeys

In the eSIM landscape, it’s widely acknowledged that eSIM technology has optimized SIM provisioning and activation, achieving advancements beyond what was possible with traditional removable SIMcards, ultimately enhancing the experience for consumers in terms of simplicity and speed.

For Mobile Network Operators (MNOs), eSIM unlocks new ways to attract new customers, elevate satisfaction, and improve brand reputation, all of which can contribute to revenue growth and an increase in brand equity. To remain at the forefront and top-of-mind, Mobile Operators must meet customers where they are and consistently engage with them in meaningful ways.

33%
of consumers are aware of eSIMs
GSMA Intelligence
70%
of all cellular devices shipped in 2030 will support an eSIM
Counterpoint Research
6.7
billion eSIM smartphones connections by 2030
GSMA intelligence
(drag to both sides to see the full chart)
SEAMLESS EXPERIENCE

The digitalization of the Customer Journey

The customer journey in the mobile consumer industry is rapidly evolving towards a digital landscape, reflecting broader trends across sectors. Traditional practices, such as purchasing SIMcards in-store or waiting for delivery, are being replaced by online, anytime, and near-immediate eSIM activations.

Digital eKYC methods enable self-service enrollment and streamline onboarding experiences. Omnichannel support offers varied communication options beyond costly and inconvenient emails and phone calls, while multi-device plans consolidate services under a single subscription.

These shifts enhance convenience and accessibility, meeting the needs of modern consumers in the digital age. That’s why seamless, fully digital eSIM Onboarding Journeys are becoming an essential component of any Mobile Operator’s future growth strategy.

eSIM ONBOARDING JOURNEYS

Simplifying eSIM Onboarding, One Journey at a Time!

Mobile Operators are now tasked with navigating the complexities of a diverse range of use cases, an array of device types, exploring value-added eSIM mobile plans, delving into various eSIM sales channels, and integrating a multitude of eSIM activation methods. This is precisely where Valid’s eSIM Onboarding Journeys provides unparalleled value. By empowering MNOs to attract, acquire and retain customers through seamless digital experiences, these journeys streamline the process of downloading, activating, and managing eSIM subscriptions, ensuring convenience for clients and operational efficiency for connectivity providers.

No customer journey is the same!
  • Sales Channel
  • Activation Methods
  • Activation Scenarios
  • Digital Tools
  • Plans
  • Device Type
  • Device OS
Sales
Channel
  • Web Portal
  • Call Center
  • Mobile App
  • Public AD
  • Physical Store
  • Kiosk
Activation
Methods
  • Individual QR Code
  • Generic QR Code
  • In-App
  • eSIM SDK
  • Discovery Server
  • Device Entitlement Server
  • Apple Look-up Server
  • Universal Link
Activation
Methods
  • New eSIM Purchase
  • SIM to eSIM Same Device
  • eSIM to eSIM Same Device
  • SIM to eSIM New Device
  • eSIM to eSIM New Device
  • Portability
Digital Tools
  • ID Validation
  • Digital Payment
  • Digital Signature
  • Payment Gateway
  • Open to API & Cloud Basis
  • Modular
Plans
  • Connected Devices
  • Prepaid & Postpaid
  • Roaming
  • Try and Buy
Device
Type
  • Phone
  • Tablet
  • Watch
  • Laptop
Device
OS
  • iOS
  • Android
  • Harmony
USE CASES

Creating Convenient Customer Journeys

Valid’s eSIM Onboarding Journeys adeptly tackle the eSIM complexities, delivering a flexible solution finely tuned to meet the diverse needs of both Mobile Operators and their customers.

Below is a list of popular user journeys that result in great eSIM onboarding experiences for customers:
Individual QR via Website

Mobile Network Operators can elevate their customer’s eSIM activation experience directly from their website. With an Individual QR via website, MNOs send their customers a personalized QR code, ensuring a seamless and secure journey tailored exclusively for each user.

Generic QR in Public Spaces

Explore public locations using the best and most traditional forms of advertising for your eSIM plans. Explore the adaptability of Generic QR codes in public spaces, allowing Mobile Network Operators (MNOs) to initiate an immediate eSIM profile download or create a personalized journey for their customers. This includes launching a Try-and-Buy (Free Trial) eSIM experience for newcomers through a single QR code.

In-App Activation

Facilitate seamless onboarding of customers onto eSIM mobile plans through In-App activation. Provide customers with a fully digital experience by enabling eSIM download and activation directly from your Mobile App. Valid’s SDK seamlessly integrates eSIM management services into the Mobile Operator’s existing Mobile App. Its compatibility with both Android and iOS devices ensures a consistent user experience regardless of the device’s operating system.

Other Use cases

Discover Other Use Cases for eSIM Customer Onboarding

Individual QR via Call Center

Mobile Network Operators can continue to assist customers over traditional channels such as Call Centers, but now delight consumers delivering a seamless and near-immediate connectivity experience through Individual QR via Call Center. No wait times, no hassles!

Generic QR via Website

Simplify eSIM adoption across multiple users with ease. With the Generic QR via website, MNOs can streamline the activation process on their website, using a single QR code for efficient and hassle-free eSIM deployment for all their customers.

Generic QR in Physical Store

For most traditional consumers who prefer to walk-in to one of your physical stores, the Generic QR Code also offers a flexible and adaptable solution to empower your sales agents in assisting consumers to purchase and activate their eSIM subscriptions. Generic QR Code’s great adaptability also enables MNOs to not only track its point-of-sales performance but also configure subscriptions with certain restrictions or capabilities per location.

SIM to eSIM

Facilitate a smooth transition from physical SIMcards to eSIMs with this feature. It simplifies the migration process, ensuring users can upgrade to eSIM technology without any service interruption. This feature supports scenarios where a user loses their device, requiring only a new device for service continuity, as well as transferring a SIM to an eSIM on a different device, including across different operating systems.

Universal Link

Our Universal Link feature provides a seamless and secure way to install eSIM profiles across various operating systems, reducing friction in the user journey. Unlike QR codes, which can be vulnerable to interception, Universal Links offer enhanced security and improved privacy by eliminating the need for additional app downloads. This holistic solution allows users to easily install eSIM profiles directly from links, ensuring smooth and secure eSIM installations regardless of the device being used, making it a versatile alternative for mobile operators.

Unlocking Innovative eSIM Solutions with Valid’s SM-Connect

SM-Connect is Valid’s proprietary cloud-framework layer which makes eSIM Onboarding Journeys possible, adding intrinsic value to our clients’ Remote SIM Provisioning needs.

Beyond eSIM Onboarding Journeys, SM-Connect also empowers Mobile Operators to extend value-added features available in Valid’s solutions to other vendor’s SM-DP+, enhancing their eSIM Management operations through multi-sourcing.

What our customers have to say

Enhancing User Experience

“Driven by our commitment to deliver the best user experience for our customers, we are the first operator in Malaysia and the region to offer a 100% digital app based eSIM experience for our subscribers together with Valid.  We are proud to pioneer this innovative approach in our market as we continuously seek to innovate and provide our customers with best-in-class solutions.” Wing K. Lee, CEO of YTL Communications.

“Driven by our commitment to deliver the best user experience for our customers, we are the first operator in Malaysia and the region to offer a 100% digital app based eSIM experience for our subscribers together with Valid.  We are proud to pioneer t...

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